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Buyer FAQ
Use this page to prepare your project brief. Final answers depend on model, destination, order scope and site conditions.
Product and engineering
Resolve product fit and site requirements before discussing price.
Selection depends on indoor or outdoor conditions, bouquet dimensions, capacity, traffic, access hours, payment methods and operating workflow.
Available temperature settings and refrigeration performance depend on model, ambient conditions, loading practices and installation. Confirm target conditions during engineering review.
Selected models support configurable cell layouts and cabinet options. Feasibility, minimum order and lead time are reviewed per request.
Power, network, clearance, ventilation, floor loading, weather exposure and local compliance requirements must be confirmed for each location.
Commercial and customization
Accurate scope prevents late-stage cost and timeline changes.
Destination, quantity, venue type, product sizes, payment methods, cooling requirements, branding and any integration needs.
Depending on model and volume, the project may include exterior graphics, interface language, payment hardware and selected structural options.
MOQ varies by model and customization scope. Samples and pilot quantities are reviewed separately from production orders.
Pricing depends on model, configuration, quantity, payment components, software, branding, packaging and agreed trade terms.
Delivery and support
Agree support responsibility and spare-parts planning before rollout.
WEIMI group company profiles document machines operating across more than 60 countries. Delivery terms and destination documentation are confirmed per order.
Lead time depends on quantity, configuration, component availability, customization and approval timing.
Project scope can include documentation, training, remote troubleshooting and recommended spare parts.
Selected systems support cloud visibility for sales, inventory, pricing and machine status. Confirm required functions during scoping.
Site economics and operation
A machine cannot compensate for weak traffic, the wrong assortment or an unplanned service route.
Review qualified foot traffic, buying occasions, visibility, access hours, rent or revenue share, nearby alternatives, power, network, security and replenishment access. Traffic alone is not enough; the audience and occasion must fit the offer.
Track conversion, average order value, sales by daypart, product availability, stockout rate, waste, freshness exceptions, payment success, service minutes, gross margin assumptions and customer support incidents.
The review period should cover normal weeks and at least one relevant demand cycle. Avoid scaling from a single holiday spike. Define the decision date and expansion thresholds before launch.
Frequency depends on capacity, turnover, bouquet shelf life, local temperature, quality standard and route economics. Use sales and availability data to set service windows rather than relying on a fixed universal schedule.
Use disciplined assortment tiers, smaller initial loads, freshness inspection rules, demand-based replenishment, expiry visibility, markdown or transfer policies and post-pilot SKU analysis.
Payments, software and data
Payment approval, connectivity and data ownership should be agreed before production.
Available options depend on the destination market, payment provider, terminal certification and selected machine configuration. Share the required cards, wallets, QR payments or local methods during project discovery.
Offline behavior depends on the payment terminal and software configuration. Define transaction handling, customer messaging, event logging and escalation requirements for connectivity loss before launch.
Selected systems can provide sales, inventory, machine status, alerts and transaction-level operating data. Exact fields, retention, export and integration requirements must be confirmed in the project scope.
For multi-site projects, define administrator, regional manager, replenishment and service roles. Confirm which functions and data each role must access.
Integration feasibility depends on required data, API availability, authentication, update frequency and ownership. Start with the business outcome and a field-level data map rather than assuming plug-and-play compatibility.
Installation, maintenance and risk
Site readiness and support ownership prevent avoidable delays after the machine arrives.
Only configurations reviewed for the intended environment should be used outdoors. Confirm rain protection, sunlight, ambient temperature, humidity, wind, drainage, foundation, ventilation, electrical protection and local safety requirements.
The plan should cover cleaning, condenser and airflow checks, door and seal inspection, payment terminal checks, software review and wear items. Frequency depends on environment and operating intensity.
A recommended list is prepared against the selected model, installed components, fleet size, service capability and destination lead time. Prioritize operationally critical and routine-wear parts.
Effective diagnosis requires an agreed contact path, machine identification, symptoms, photos or video, logs where available and a qualified local person for safe checks. Escalation scope is defined in the commercial agreement.
Requirements vary by product, electrical configuration and destination. Buyers should provide target-market requirements early. Available documents and any additional testing must be confirmed before order approval.
Responsibility may be shared between WEIMI, the distributor, a local contractor and the operator. Define site preparation, unloading, placement, electrical work, network setup, testing, training and sign-off in writing.
Freshness and product science
Small decisions about packaging, loading and temperature discipline have a direct effect on presentation quality and sell-through.
Use a consistent cold-chain routine: pre-condition products, load clean and dry compartments, keep door-open time short, rotate by first-expiring-first-out and record exceptions. The target environment should be validated with the selected bouquet mix.
No. Flowers and foliage have different tolerance ranges and sensitivity to chilling, dehydration and ethylene. Build an assortment matrix with the floral team, then confirm the machine setting and packaging for the actual mix.
Control humidity sources, allow bouquets to be dry on the outside before loading, inspect seals and drainage, and avoid blocking airflow. A site review should include ambient humidity and the frequency of door openings.
Measure the finished bouquet rather than the empty sleeve. Confirm height, width, tie position and protection around stems so the cell layout, shelf depth and customer collection motion are comfortable.
Label receiving time or best-before guidance, place the earliest-to-expire items in the easiest-to-reach positions and use dashboard stock visibility to trigger replenishment or a controlled markdown decision.
Prepare a peak calendar, reserve replenishment capacity, simplify the assortment into clear tiers and define an exception route. Validate the plan on ordinary days as well as holidays so the system does not become overstocked afterward.
Customer experience and accessibility
A polished machine still needs clear instructions, inclusive reach ranges and a calm recovery path when a customer needs help.
Show a clear product image, name, key care or freshness note, availability state, collection instructions, support contact and the final transaction amount in the market's required currency and language.
Define the required languages, translated product content, error messages and service instructions during scope review. Keep critical actions short and consistent so the flow remains usable on a small screen.
Review reach height, contrast, type size, touch-target spacing, keyboard or alternative input needs, lighting and the physical approach area. Local accessibility rules remain the governing requirement.
Provide a plain-language message, a safe retry path and a support channel without exposing sensitive payment data. Confirm how the terminal reports reversals, duplicate attempts and abandoned transactions.
Consider camera sightlines, anchoring, tamper alerts, door logs, lighting, staff escalation and cashless payment design. The venue owner and operator should agree who reviews alerts and how incidents are documented.
Use a limited set of approved messages, consistent product naming and clear eligibility rules. Test the customer flow on the actual display and payment terminal before a campaign goes live.
Procurement, logistics and governance
Align documents, acceptance criteria and ownership early so a pilot can become a repeatable network.
Agree a handover index covering the approved specification, electrical information, operating guide, cleaning routine, troubleshooting steps, spare-parts list, warranty process, software contacts and inspection records.
List measurable checks for cabinet finish, dimensions, refrigeration behavior, lighting, doors, compartments, payment flow, connectivity, language and supplied accessories. Record pass, exception and sign-off owners.
Confirm Incoterms, packaging dimensions, lifting points, insurance, destination handling, customs documents, local taxes and final-mile access before production release. Site and carrier constraints can change the practical delivery plan.
Complete floor and clearance checks, power and protection, network coverage, drainage or weather protection, anchoring, access route, unloading equipment, signage permissions and a named commissioning contact.
Use one reference for the machine serial number, venue, symptom, time, photos or video, recent maintenance and any error code. Separate consumable wear from component faults and keep a resolution record for trend analysis.
Compare the agreed baseline with conversion, availability, sell-through, waste, replenishment effort, payment success, service incidents and customer feedback. Decide what to change, standardize or stop before ordering the next wave.
Venue solution library
These routes keep site economics, product fit, customer flow and service ownership connected from the first brief.
01 / RETAILVisibility, gifting peaks and flexible merchandising.
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02 / HOSPITALITYPremium presentation, guest journey and quiet operation.
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03 / TRANSITFast transactions outside conventional florist hours.
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04 / CAMPUSVisitor convenience, hygiene and centralized service.
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05 / WORKPLACEOccasion retail aligned with access control and building standards.
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06 / NEW SCENARIOEveryday gifting access for residents and neighborhood occasions.
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07 / NEW SCENARIOSeasonal demand, accessible tiers and student-led occasions.
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08 / NEW SCENARIOFlower revenue beside existing retail without a staffed counter.
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09 / NEW SCENARIOAlways-open convenience with high-visibility gifting access.
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10 / NEW SCENARIOPre-order pickup, add-ons and branded event handoff.
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11 / NEW SCENARIOPhoto-friendly gifting at scenic, seasonal visitor destinations.
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12 / NEW SCENARIOEvent-ready bouquets, pre-orders and branded pickup.
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13 / NEW SCENARIODining occasions connected to easy add-on gifting.
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14 / NEW SCENARIORespectful, reliable floral access for remembrance visits.
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15 / NEW SCENARIOSecure pre-order handoff and overflow capacity for florists.
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16 / NEW SCENARIODate-night and celebration gifting around showtimes.
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17 / NEW SCENARIOPremium resident convenience in amenity spaces.
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18 / NEW SCENARIOAlways-available retail and pickup beside distribution.
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19 / NEW SCENARIOFarm-direct bouquets and scheduled collection beside the growing site.
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20 / NEW SCENARIOPerformer bouquets and timed collection around curtain calls.
Open playbook →From answer to specification
Translate general guidance into confirmed model, market, payment, site and delivery requirements.
Record the venue, customer, product or operating decision that changed.
Separate general guidance from model-, market- and site-specific requirements.
Prepare destination, placement, quantity, payment and launch inputs for comparison.
Commercial inquiry
Provide the destination market, venue type, quantity and required integrations. A WEIMI project specialist will review system fit and quotation requirements.
Project brief builder
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